Retail Sales Manager - Express Cargo Industry

Key Responsibility Areas

- Implement Retail Business Strategy

- Implementation of Plans at cluster markets

- ESA appointment / creating network of ESA

- Ensure profitable revenue through close monitoring of Yield.

- Exploring biz opportunities at Universities / Engg, Medical and Management institutes in assigned territory.

Tasks & Duties

- Develop strategy implementation, plans, detailing key objectives, tasks,

- Ensure a steady revenue stream from retail customer base in territory assigned

- Monitoring monthly MIS of retail revenues, brand, operations, service

- Ensure a strong brand presence and adherence to company branding policies

- Establish and maintain mutually beneficial relationships with ESA's etc to timelines and budgets for each of the customer groups - Pre-paid, FOD and promoting feature sales ( DOD / FOV etc ) customers through ESA network. and enhancing territory boundaries by adding new ESA's . standards, and competition and business trends to the Retail Manager and procedures, in consultation with reporting boss.obtain the best retail exposure, customer loyalty, quality services and profitability for the BD network.

Experience : Experience in Express Cargo Industry is plus point.

Knowledge:

- Express Cargo Industry knowledge

- Retail trade from a service perspective

- Operations, procedures and policies.

- Branding guidelines.

- Understands service quality

- Sound Geographical knowledge.

- Retail metrics.

Skills

- Planning & Organizing.

- Decision Making

- Strong negotiation skills

- Customer Orientation

- Project Management

- Excellent communication (both written & verbal) and presentation skills.

- Commitment to Excel

- Building and Leading Teams

Key Responsibility Areas ( KRAs):

- Implementation plan, MS in value/volume, productivity,financial targets,number of centers.

- Ensure a steady revenue stream from retail outlets and channel partners through impactful product promotions and continuous revitalization of the product, in collaboration with marketing communications, to meet customer needs.

- Monitor and provide monthly MIS of retail revenues, brand, operations,service standards, competition and business trends to the senior management.

- Ensure a strong brand presence and adherence to company branding policies and procedures in consultation with Marketing Communications.

- Establish and maintain mutually beneficial relationships with channel partners to obtain the best retail exposure,customer loyalty,quality services and profitability for the BD network.

SKILLS: ( Technical And Behavior )

Strng negotiation.

- Customer orientation - Identifying and understanding customer needs and is aligned to delivery of service excellence from this important customer touchpoint.

- Planning & Organizing: Sets clear and realistic goals, objectives and actions to ensure that activities and objectives are efficiently and cost-effectively achieved with in given timelines.

- Project Management: Can collaborate with teams and work to tinelines without overruns to achieve the desired results cost-effectively.

- Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans risk management.

Personal:

- Influencing: Persuades and gains commitment and support by others to willingly take action

- Communication:Expresses verbal and written information and ideas in a timely,clear and coins and concise manner

- Commitment to excel:Challenge self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

Keyskills:

Retail Sales in courier industry, Retail Sales, channel sales, retail operations