Retail Sales Manager - Courier Industry

Preferred Candidates From Gati, First Flight, Overnight, Professional Courier Or Any Other Courier Companies .

Retail Sales :

Key Responsibility Areas :

- Implement Retail Business Strategy

- Implementation of Plans at cluster markets .

- ESA appointment / creating network of ESA .

- Ensure profitable revenue thru close monitoring of Yield.

- Exploring biz opportunities at Universities / Engineering,Medical and Management institutes in assigned territory.

Tasks & Duties :

- Develop strategy implementation, plans, detailing key objectives, tasks, timelines and budgets for each of the customer groups - Pre-paid, FOD and promoting feature sales ( DOD / FOV etc ) customers thru ESA network.

- Ensure a steady revenue stream from retail customer base in territory assigned and enhancing territory boundaries by adding new ESA's

- Monitoring monthly MIS of retail revenues, brand, operations, service standards, and competition and business trends to the Retail Manager

- Ensure a strong brand presence and adherence to company branding policies and procedures, in consultation with reporting boss.

- Establish and maintain mutually beneficial relationships with ESA 's etc to obtain the best retail exposure, customer loyalty, quality services and profitability for the BD network.

Experience : Experience in Express Cargo Industry is plus point.

Age : 30-38

Knowledge :

- Express Cargo Industry knowledge

- Retail trade from a service perspective

- Operations, procedures and policies.

- Branding guidelines.

- Understands service quality

- Sound Geographical knowledge.

- Retail metrics.

Skills :

- Planning & Organizing.

- Decision Making

- Strong negotiation skills

- Customer Orientation

- Project Management

- Excellent communication (both written & verbal) and presentation skills.

- Commitment to Excel

- Building and Leading Teams

Key Responsibility Areas ( KRAs) :

- Implementation plan, MS in value/volume, productivity,financial targets,number of centers.

- Ensure a steady revenue stream from retail outlets and channel partners through impactful product promotions and continuous revitalization of the product, in collaboration with marketing communications, to meet customer needs.

- Monitor and provide monthly MIS of retail revenues, brand, operations,service standards, competition and business trends to the senior management.

- Ensure a strong brand presence and adherence to company branding policies and procedures in consultation with Marketing Communications.

- Establish and maintain mutually beneficial relationships with channel partners to obtain the best retail exposure,customer loyalty,quality services and profitability for the BD network.

Skills :

Technical And Behavior :

- Strong negotiation

- Customer orientation :

- Identifying and understanding customer needs and is aligned to delivery of service excellence from this important customer touch-point.

Planning & Organizing :

- Sets clear and realistic goals, objectives and actions to ensure that activities and objectives are efficiently and cost-effectively achieved with in given timelines.

Project Management :

- Can collaborate with teams and work to timelines without overruns to achieve the desired results cost-effectively.

Decision Making :

- Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans risk management.

Personal :

Influencing : Persuades and gains commitment and support by others to willingly take action

Communication : Expresses verbal and written information and ideas in a timely,clear and coins and concise manner

Commitment to excel : Challenge self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

Key skills :

- Retail Sales in courier industry, Retail Sales, channel sales, retail operations

Salary Range: 10 - 12 LPA