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23/08 Cheshta Sagwaria
Associate Consultant at Unison International Consulting Pvt. Ltd

Views:379 Applications:63 Rec. Actions:Recruiter Actions:34

Retail Manager - Franchise - Footwear (5-10 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 1304845

Hiring Retail Manager - EBO (Franchise retail) - Only footwear

Apply only if you have handled EBO or franchise store of any Footwear brand.

Budget up to : 20 LPA

Location : Gurgaon

Position Overview :

We are seeking an experienced and detail-oriented Retail Manager to oversee and manage operations for both Exclusive Brand Outlets (EBOs) and franchise retail locations for our premium footwear brand. The ideal candidate will possess a deep understanding of retail operations, a passion for footwear, and a proven track record of ensuring seamless operations, optimizing processes, and upholding brand standards.

Responsibilities :

1. Store Operations Management:

- Lead and supervise store managers, assistant managers, and operational staff across EBOs and franchise locations.

- Ensure the efficient day-to-day functioning of stores, including inventory management, stock replenishment, and adherence to operational procedures.

2. Process Optimization:

- Develop and implement streamlined operational processes and standard operating procedures (SOPs) to enhance efficiency, consistency, and customer satisfaction.

- Identify bottlenecks and areas for improvement, and take proactive measures to address them.

3. Inventory and Stock Management:

- Implement robust inventory management practices to maintain optimal stock levels, prevent stockouts, and minimize excess inventory.

- Collaborate with supply chain and logistics teams to ensure timely replenishment and efficient stock distribution.

4. Quality Control:

- Ensure that products on display meet brand quality standards and adhere to visual merchandising guidelines.

- Conduct regular quality checks to guarantee the presentation and condition of products in stores.

5. Franchise Management:

- Oversee franchise retail operations, ensuring adherence to brand guidelines and operational procedures.

- Foster strong relationships with franchise partners, providing operational support and guidance as necessary.

6. Staff Training and Development:

- Design and deliver training programs to onboard new staff members and enhance the skills of existing teams.

- Provide ongoing coaching, feedback, and performance evaluations to foster professional growth.

7. Customer Service Excellence:

- Uphold a high level of customer service across all locations, ensuring customers receive personalized assistance and an exceptional shopping experience.

8. Health and Safety Compliance:

- Ensure compliance with health and safety regulations and guidelines in all retail locations.

- Implement safety protocols and train staff on emergency procedures and best practices.

9. Reporting and Analysis:

- Generate regular operational reports, including sales, inventory, and store performance metrics, to provide insights for management decision-making.

10. Vendor and Supplier Management:

- Collaborate with vendors and suppliers to ensure timely delivery of products, resolve any supply-related issues, and manage relationships effectively.

Qualifications :

- Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field (Master's degree preferred).

- Proven experience of 5+ years in operations management within the retail sector, with a focus on premium footwear brands and experience in managing EBOs and franchise stores.

- Strong analytical and problem-solving skills, with the ability to identify operational inefficiencies and implement effective solutions.

- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.

- Comprehensive understanding of retail operations, inventory management, and customer service best practices.

- Proficiency in using operational software and tools for inventory tracking, reporting, and process optimization.

- Strong interpersonal and communication skills, with the ability to collaborate and build relationships across different teams.

- Willingness to travel as required to visit various retail locations.

If you are a dedicated and strategic operations professional with a passion for premium footwear, we invite you to join our team and play a crucial role in ensuring smooth operations and growth for our brand in both EBO and franchise retail settings.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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