Retail Lead - Telecom

Manage retail channels and grow customer and revenue market share.

Key purpose of the role includes :

- Increasing footfall, conversion-to-customers and sales / footfall at the retail channels and stores

- Increasing profitability of stores,through innovative sales and revenue

- Enhance customer experience across all retail outlets

Key Accountabilities :

- Sales

- Revenue

- Achieve revenue targets at stores

- Profitability

- Customer Service

- Marketing

People :

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data,VAS, handsets etc.) at stores

- Facilitate roll-out of retail outlets-(incl. selection of partners, location etc.)

- Ensure and monitor quality of acquisition through the retail channel 55%

- Assist Store in-charges,channel partners

- Manage key operating costs - store operating cost, people cost etc.

- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets

- Work with Marketing Team to recommend marketing, branding and promotion activities 5%

- Oversee store in-charges,

- Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

- Achievement of key targets (Revenue, Profitability) at an overall retail channel level

- Execution of strategies and plans at an overall level across stores

- Development and retention of team members in stores

- Essential Desired

- Management Graduate

- P&L management skills

- Understanding of organized retail management best practices and customer relationship management

- Leadership & people management skills