Retail Head

We have an urgent job opening with a leading Telecom MNC.

POSITION - Retail Head (DGM level)

LOCATION - Bangalore

EXPERIENCE - 11-16 years

CTC - max. 45L PA

JOB DESCRIPTION -

The Retail Head is responsible for driving sales across different - exclusive- retail channels.

The Retail Head reports to Circle Sales & Marketing Head.

- Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience

- Achieve Gross and Net Acquisition target in the circle for retail channels

- Achieve customer satisfaction targets through Retail outlets

- Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint

- Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers

- Provide feedback on competitive moves to protect base and increase share of subscribers and revenue

- Formulate overall circle retail strategy to drive profitability of the channel

- Set targets for the retail channel, jointly with the sales and S&M Head

- Deliver sales target for all products (voice-prepaid / postpaid, data, VAS, handsets, merchandise etc.) by ongoing monitoring and reviews

- Develop channel expansion strategy by evaluating retail channel coverage and penetration

- Develop channel engagement strategy with the zone retail leads

- Plan new product launches with the circle S&M and Marketing Heads

- Develop strategies to improve customer walk-ins, conversion and customer satisfaction at retail outlets

- Achieve circle revenue target for the different retail channels for all products

- Develop SAC guidelines & partnership models across zones and branches and own overall budget for all - exclusive- retail channels

- Maintain high quality of operations in retail outlets operations as determined by quality audits

- Achieve channel expansion targets by appointing and monitoring distribution partners in new and existing areas

- Resolve channel-specific issues in zone within specific timelines

- Discuss and resolve supply chain issues with Sales Head for Distribution

- Receive timely feedback and inputs from Zonal Retail Leads

- Performance management of the direct reports and zonal retail resources

- Identification of development areas, and recommending the training programs / interventions

- Achievement of key targets for the retail channels (Revenue, cost savings, market share etc.)

- Achievement of targeted gross and net acquisitions

- Achievement of expansion targets through greater penetration and geographical expansion

- Achieve ROI for channel partners (as defined in partnership model)

- Ensuring smooth Zonal retail operations across the circle

- Achieve reduction in churn and customer satisfaction from retail outlets

- Ensure customer service delivery through CS implants in stores

- Enhance access and reach of retail outlets

- Resolving channel-specific issues in zone within specific timelines

- Ensure employee satisfaction thereby reducing attrition

- Relationship management with key channel partners

Poulami Chakraborty
2Coms Consulting Pvt. Ltd.
Contact - 8961724053