Research Manager - ICT

Job Description

Roles and Responsibilities

- Excellent Project Management skills, including Stakeholder and Team management

- Will be involved immensely in working closely with clients senior leadership

- Facilitating application of various approaches, methodologies and frameworks by engaging with client's Offshore (India based) and Onshore (Singapore based) team

- Gathering and understanding the business requirement from the Marketing and Operations stakeholders and subsequently driving brainstorming sessions for problem structuring, hypothesis building & validation, Insights generation, etc.

- Dealing with ambiguities and operating in a fast-paced environment and manage multiple, complex priorities including, but not limited to, managing Performance Scorecard, developing Target Setting, Segmentation, Partner Management, Marketing Budget and Fund Allocation, publishing monthly/weekly results as well as responding to requests for data or insight

- Improve existing delivery processes and lead automation where applicable along with providing thought leadership and methodological frameworks to the team and stakeholders.

- Contribute to and completely own the development/coordination of presentations, communications, planning materials and other strategy-related documents (board and leadership materials, briefing presentations)

- Working closely with both clients and Co. leadership across cross functional teams to understand how Visualization and Automation capabilities can be leveraged in existing projects

- Participating in client's initiatives related to Mind+Machine projects, innovation, training, and development

- Sound understanding about SLA, tracking mechanism, incident reporting and escalation management

Desired Candidate Profile

- 3-9 years of experience in the field of Research, Program Management, Data Analytics and Team Management, with direct client service exposure

- Strong Analytics domain knowledge with experience of business intelligence and process management with superior problem-solving, analytical and quantitative skills

- Highly adept in understanding business issues and translating them into research priorities

- Ability to interact with all levels; Superior verbal, written and visual communication skills including the ability to document and present model development process and analytical results suitable for audiences of all technical levels

- Experience in SLA, incident reporting and conforming the Output Standards guidance Develop/maintain collaborative relationships with all relevant stakeholders

- Ability to think strategically and conceptually and maintain a focus on the operational excellence

- Knowledge of Power BI Desktop, Power BI Service, Excel, SharePoint and OneNote