Replicon - Manager - Sales Administration

Sales Administration  Manager

Position Overview :

- Replicon is currently looking for a Sales Administrative Manager who will be responsible for supporting the Marketing team in the operation excellence of the Marketing operations function.

- This individual will support the marketing management by overseeing the sales administration processes, lead database management functions.

- Open to work in North American Timings

Responsibilities:

- People management of Sales administrators team; when necessary recruit, organize training and manage the performance of the sales administrators

- Work with Marketing, Sales and other cross functional teams on process and strategies

- Work closely with IT/Business Applications to estimate and justify new efforts, define business requirements, and ensure effective business user acceptance testing.

- Coordinate with marketing teams in reaching set goals and objectives.

- Manage, enhance and optimize the end-to-end lead management process in conjunction with sales and marketing stakeholders - including lead scoring, upload, routing, reporting and performance management

- Learning about Organization's products or services and keeping up to date with changes.

- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

- Improve productivity of the team and ensure development plans of the team are met and exceeded.

Qualifications:

- Graduation is a must, MBA is an added advantage

- 8+ years experience in a similar role, with demonstrated increasing levels of responsibility

- Strong analytical, communication and critical thinker skills

- Strong focus on operational excellence, ability to design and drive operational checklists, process flows, and SLAs

- Conflict resolution capabilities

- Solid understanding of inbound and outbound marketing tactics

- Ability to effectively multi-task and prioritize in an ever-changing environment

- Proven track record leading cross-group and cross company initiatives

- Knowledge/experience in working on an ERP environment and Salesforce.com

- Excellent written and verbal communication and interpersonal skills