This role will drive customer excellence and - best in class- lean practices across various teams within Customer Experience. This role will be responsible for creating a world-leading customer success strategy that makes customer success a key day to day pillar of every role across the organization. Responsibilities - Driving organizational growth through initiatives aimed at repeat base, including growing the overall base of repeat users, driving frequencies (transactions) of repeat users, and improving retention for relevant cohorts of consumers. - Drive thinking for relevant consumer offerings, new service offerings, and innovations to drive the repeat business, and work closely with other teams and stakeholders to implement these. - This role will cover management of a wide range of issues, from strategic contracts management to input on day-to-day operations. - Emerging trends, drive demand planning, customer focused fulfillment strategies, production planning, margin expansion and forecasting. - Share insights and statistics with the Leadership team to bridge the gap. - Coordinate across different functions to deploy processes and systems. Skills - MBA from top B School. - Strong analytical skills - 8+ years of ex consulting and consumer industry experience - You- re customer-centric with a natural instinct to relate to their needs &amp; problems. - You- re exceptional at team dynamics and great at keeping up energy levels, momentum &amp; relations. - Proven track record driving change and innovation. - Strong ability to source and analyze data to drive business strategies and decisions. About Us RentoMojo was founded by IIT-M alums and serial entrepreneurs who worked out of almost every major city in India in the last five years. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. RentoMojo offers asset leasing, helping you set up your home at easy and affordable rentals (RMI). Visit us: www.rentomojo.com

Bangalore

RentoMojo - Head - Customer Experience - IIM/FMS/MDI/XLRI 

RentoMojo - Head - Customer Experience - IIM/FMS/MDI/XLRI  ,Job Description for RentoMojo - Head - Customer Experience - IIM/FMS/MDI/XLRI  in Rentomojo in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for RentoMojo - Head - Customer Experience - IIM/FMS/MDI/XLRI  in Rentomojo in  Bangalore for (8-12) years of experience. Apply Now!