Reliance Retail - Store Manager

Store Manager - Luxury Retail

Key Responsibilities :

- Manage Daily business operations, customer service and merchandising.

- Coordinating, monitoring and reporting on daily operations.

- Planning and implementing strategies to attract customers

- Coordinate daily customer service operations (e.g. sales processes, orders and payments)

- Track the progress of weekly, monthly, quarterly, and annual objectives

- Monitor and maintain store inventory

- Evaluate employee performance and identify hiring and training needs

- Maintaining a clean, organized and aesthetically pleasing store front.

- Communicate with clients and evaluate their needs

- Analyse consumer behaviour

- Resolving customer complaints and concerns in a timely manner.

- Ensuring that store policies and procedures are followed.

- Ensuring the store environment complies with health and safety regulations.

- Create reports, analyse retail data, like revenues, expenses, and competition

Desired Functional Skills :

- Proven experience as a Retail Assistant Manager or similar position

- Familiarity with financial and customer service principles

- Good math skills with the ability to create and analyse reports, spreadsheets, and sales statistics

- Proficient user of MS Office (MS Excel in particular)

- Experience in training and managing a team.

- Strong leadership and people management skills.