Reliance Jio - Senior Manager/DGM/Team Lead - Key Accounts Management - Primary & Govt Accounts

Job Role: Team Leader - Primary & Govt Accounts

Grade: Senior Manager / DGM

Education: Any graduation, BE/ B.Tech preferred / MBA preferred

Experience: 10 - 15 yrs

Reporting to: State Enterprise Head

Business Unit: Enterprise Sales

Function: Business

Role Definition:

- Responsible for delivering all aspects of Jio's offering for Primary Named / Large & Government Accounts, which includes Sales, Presales and tendering to ensure the achievement of the sales targets and revenues as per the business plan in consultation with the Head of Sales at state & NHQ.

- This includes responsibility for: preparing account penetration strategy, closing sales, preparing and presenting offers to customers, embedding the product, management of the team, sales performance, customer relationship management, customer reporting, management reporting and influencing product development as per customer need.

Key Responsibilities -

- Break in Named & large Accounts with Key stake holders for Jio Products & Offerings

- Participating in government tender and winning bids.

- Closing sales and closely supporting the sales teams in achieving their sales targets

- Preparation, submission, presentation and negotiation of proposals with customers

- Direct, monitor and lead the development of enterprise business sales strategies, business plan, projects and budget in line with corporate strategy

- Accountable for the delivery of the Enterprise revenue targets (number of accounts acquired, data volume, number of dedicated enterprise connections sold, ongoing data service revenues)

- Management of the Enterprise P&L up to EBITDA level (revenues, costs of sales, gross margin, OPEX, EBITDA)

- Management of customer support to ensure delivery against the customer's Service Level Agreements (SLA)

- Ensuring high quality management of customer accounts, customer reporting and customer satisfaction

- Responsible for all aspects of product development and management to deliver growth and development of Enterprise product offering includes voice & data technologies, e.g. IPLCs, FR, ATM, IP VPN, VoIP, etc

- Work closely with other Sales departments (Direct Sales, Retail and Indirect Channels)- especially liaison on sales leads and opportunities that cross departments

- Liaison with Marketing department to ensure appropriate marketing and product collateral are developed and available at all times

- Identification, organizing and management of Corporate and Enterprise sales and marketing opportunities, events and activations

- Research information on competitive pricing, market activities, transaction usage and other information about the targeted markets

- Accurate and timely management reporting (weekly, monthly and ad-hoc)