Reliance Communications - DGM - Content Development

Job Profile:

- Design training modules and courses encompassing end-user type and level of maturity (basic, intermediate and advanced) ensuring understanding by users from all regions, states and cities in India

- Liaison with different functional teams to develop core training material

Coordinate with the Product and Devices team for - subject matter- of training material

- Identify mode of transmission of each type of content and accordingly design content

- Work with different types of input material to create instructional content

- Apply various Instructional strategies, models and theories to content while developing a strong network of content/training content providers which suit our requirements.

- Translate and communicate the training needs to freelancers/agencies engaged for the purpose of preparing content within required timeline and as per expected quality standards

- Undertake continuous improvement for all courses by proactively seeking inputs from stakeholders and measuring employee performance

- Lead the process of revamping the pedagogy and make it suitable and relevant to our learners to ensure that they get ready for employment

- Explore and build in innovative training methodologies leveraging technology and other tools to improve training effectiveness

- Ensure regular updation of the Knowledge repository with inputs from circle business, product managers, Regulatory bodies and communication of updates to the relevant teams as required

- Define technology requirements for KM solution development, own the overall KM management process, while interfacing with different teams & IT for regular updation

- Design feedback mechanism for KM from both internal & external cutomers and undertake corrective actions to ensure maximum usage and relevance for KM system

- Innovative content/KM formats to make learning fun and easy

- Conduct periodic gap assessment exercises against industry best practices

Qualification:

Graduate/ Post graduate

Any certification or degree of proficiency in the area of content development/instructional design or related courseware will be an added advantage

Experience:

At least 4-5 years experience in leading, developing and managing different training product types, such as Application simulations, ILTs/vILTs and WBTs with an overall experience of 10yrs+

Skill:

Proficient with MS Office, specifically MS Word and PowerPoint

Knowledge of courseware development tools such as Captivate, Articulate Presenter, and Lectora

Demonstrate excellent communication (written and verbal) and presentation skills

Demonstrate strong interpersonal and team-building skills