Reliable Group - Vice President - IT Service Delivery

Job Description :

Location- Airoli (Navi Mumbai)-Hybrid

Looking for a self-driven, strongly collaborative, creative, and results-focused team leader. If you are a logical thinker with exceptional project management, client perception management, problem solving and having a track record for inspiring high-performing teams, you could be the one who we are looking for.

Responsibilities :

Delivery Management :

- Responsible for the quality delivery for all engagements.

- Ensure technical best practices are followed in each engagement

- Responsible for tracking and managing the budgets for each engagement

- Responsible for high level of Client Satisfaction

- Propose, lead and implement scalable, sustainable and cost-effective approaches for meeting operational goals

- Partner with operations leaders to refine and improve service to each client by reviewing processes and client needs on a regular basis.

- Design, document and execute appropriate processes and standard operating procedures to ensure consistency and efficiency from the team

- Proactively communicate statuses, issues and escalations to senior management and stakeholders

- Work with the team to ensure technical best practices are constantly developed and enforced

- Foster radically candid culture within internal and external teams and clients

Sales/Pre-sales Support :

- Right hand for the Sales team for closing new opportunities. Consultative approach understanding client needs and directing the opportunity towards right type of
engagement

- Collaboration with the Sales/Pre-Sales team for providing support for closing new opportunities

- Collaboration with Sales/Pre-Sales team for firming existing accounts

Partner Management :

- Manage external vendors and partners involved in the development, implementation and management of various services

- Work with external partners to source, negotiate and manage resources and solution services.

- Look for opportunities to build new partnerships with established development organizations to enhance and improve the delivery of services

Qualifications :

- B.S. in Computer Science or a related technical discipline, or equivalent experience.

- 15+ years of software industry experience, including systems engineering or technical

product/program management experience.

- 10+ years of people management experience leading teams to deliver technical programs or

products from inception to delivery.

- 8+ years of Experience in managing delivery to US based Clients

- Experience communicating and representing work to senior leadership and framing

discussions to gain valuable feedback

- Experience working with technical teams to develop systems, solutions, and products.