Relationship Manager - Telecom/BFSI

Relationship manager

Designation : Relationship Manager

Function: Sales

Reporting To: TL - Direct Accounts

Job Location: Bangalore

Educational Qualifications: Engineering Degree/ MBA/Business Administration in Marketing /Ops

Work Experience: At least 2-7 years of work experience

Purpose of the Job:

- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service

- To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA

- To front end Corporate and ensure nil escalations

- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables:

- To Ensure 100% service level adherence to business processes

- To increase Collection Efficiency ; 0-60 days, 60-90 days

- To enhance the Revenue enhancement ; Churn Control and Upsell.

- To manager Manage and up sell existing & new products/services to corporate through its life cycle management process thru the partner team

- To manager Manage and up sell existing & new products/services to corporate through its life cycle management process thru the partner team

- Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier, Complaint per customer ,self-care, E-bill adoption

- Reduce Suspense by efficient payment posting & virtual account management

- Track and monitor on corporate revenue performance of different products/services.

- Drive virtualization through PFH, Self-care and Paperless bill media.

Skills Required:

- Strong Analytical skills

- Very high Excel and financial modeling skills

- High process orientation

- Good communication skills

- Result; Orientation

- High negotiation skills