Relationship Manager - SME - BFSI

Job Description:

To manage and grow portfolio of Business Finance relationships, while ensuring adherence to Bank's policies, ethics and code of conduct.

Accountabilities-

- Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.

- Achieve budgeted sales and service targets within acceptable risk standards.

- Identify, market and book new business (SME Assets) while developing and increasing the share of wallet of existing business relationships.

- Provide market feedback and competitor analysis in the formulation of new and innovative products.

- Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.

- Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

- Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.

Required Qualifications:

Experience:

- Minimum 3 years- experience in relationship management in SME.

Specialist skills required for the job:

- Oral Communication; Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.

- Negotiation: Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position

Sales: Has the ability to persuade others to accept products, services or ideas in order to satisfy a specific need

- Product and Services knowledge: A good knowledge of the Trade Finance products and services.

- Self/Work Organization: Plans, coordinates and controls the work and resources of self/teams under their control. Maintains an awareness of team workloads not directly under their control and demonstrates flexibility in making most effective use of resources to achieve overall business objectives.