Relationship Manager/Sales Manager - Electronic Banking Product Sales - Bank

Relationship Manager - Private sector Bank.

Job Title : Electronic Banking Product Sales Manager

Job Role / Description :

The primary responsibilities of the Electronic Banking PSM is as under

- Electronic Banking Concept sell to prospect customers within the Wholesale & Retail Banking Group

- Manage electronic banking sales channel for domestic payments, trade services, forex and other electronic aspects of cash management

- Pro-active requirement gathering and scoping to ensure best-fit solution for client to meet customers short/long-term requirements

- Manage implementations on ENet for customers and monitor end-to-end service delivery to ensure time bound closures of client concerns

- Identify prospects on electronic banking in partnership with the Relationship Teams in line with their projections.

- Monitor & Mine existing clients transaction details for cross-sell of additional product opportunities

- Be on the look out for stress signs in customer's E-Banking operations and ensure they are addressed by active co-ordination with various back-end and front-end teams

- Initiate product feedback from customer and funnel internally to product teams and assist in benchmarking of product vis-a-vis competition offer-in

- Initiate regular training on the product to the Relationship Teams and update them on new E-Banking features

- Assist Product Head & product teams in product development by clearly detailing specifications in line with market. Productize & generalize any specific that may be required by a specific customer

- Be ready with various MIS, including preparation, collation and analysis for publishing to various business units, senior management, supervisor as and when required.

- Liaise with various teams, including but not limited to BackOffice, Quality Group, Audit, Legal to build process efficiencies and translate these efficiencies to final customer

Anjali
People Tree Consultants