Relationship Manager - Healthcare

WHO WE ARE:

Founded in 2017, CNH care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardised care protocols across all our services. We have an in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.

WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?

You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.

JOB RESPONSIBILITIES:

1. Handle customer queries and complaints via various channels

2. Approach and resolve the queries and issues with a customer-centric attitude

3. Offer exceptional customer experience and delight

4. Adhere to the set SLA and TAT

5. Achieve a high customer satisfaction score (CSAT)

6. Demonstrate the right attitude with the right tonality in all customer interactions

WHAT WE ARE LOOKING FOR: MBA graduate with ability to multi task and move to bigger roles soon.