Relationship Manager - Emerging Enterprise Group - Bank

Relationship Manager - Emerging Enterprise Group

Hiring for a Leading Bank

1. Branch Management :

- Plan the branch visits detailing the coverage every week

- Meeting the branches during the morning meeting - every branch once a month

- Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls

- Planning the catchment area activity/scoping for lead generation/joint call

- Ensure RM/PB activation from the activities above and review of branch performance/resource wise performance/review with CH as and when required.

- Creating excitement in branches/spot sanctions/contests/recognition program

- Check CRM daily and review the leads/update follow up leads/with dates

- Document branch meeting through Cogent/mails

2. Lead generation/logins :

- Planning the above so that it translates into 2 calls per day/2 appointments per day

- Send the communication to the customer on documents required

- Follow up the on the calls made for documents/arrange for pickup of documents

- Check for completeness of documents

- Go through the Financials/bank statements for churn/bounces/interest servicing

- Collection of property documents for legal/valuation - check for completeness chain docs etc.

- KYCs

- List down the points to be clarified from the customer

- Fill in the FAQs post discussion with the customer

- SPE updation

- Submission of file to ops for scanning

- Submission of docs for legal/valuation

- Coordination with customer/valuer

- Buyer/supplier ref check> Ref leads

3. Cross Selling :

- To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.

- Monitor and track Leads

4. Renewals :

- List down the renewals every month for the next two months

- Work on the renewals in advance

- Mail to the respective customers on docs required for renewal

- Follow up weekly twice for docs

- Arrange for collection of documents

- Check the documents for completeness

- Study financials/bank statements/churn/interest servicing/aberrations from the stated nos

- Speak to the customer for addressing issues/aberrations

- SPE

- Hand over to ops for scanning

- Follow post login formalities

- For renewals overdue and having genuine delay put up for extensions

5. CAM conditions review/OBA review :

- Churn review for OBA once a month

- Conditions review once a month

- If OBA waiver required/check for justification/check for churn/put up to the authority

- If not inform the customer on closure of OBA/levy of 2% penalty

- Same for CAM conditions

6. Call Memos :

- List down the call memos due for the quarter

- Review of ASR/ACR/cam conditions/deferrals for the customers

- Meet the customer and understand the business/issues if any

- Upload the call memos in shock and awe for endorsement/noting

7. Portfolio Management and Housekeeping (HK) :

- Reduce HK.

- Closure of critical and high aging items

8. Stock insurance/property insurance :

- Communicate the premium to the customer after listing down the pendency

- Collect docs if required

- Submission to OPS

9. Delinquency management :

- Depending upon severity of each case - Customer Call for servicing Interest.

- Email communication to Branch & customer

- Personal Visit to Customer / Joint Visit with Credit Manager

- Rigorous follow-up

10. Complaints : CRM / MD / PNO / CRO :

- Analyze complaint

- Seek resolution post discussing with Customer