Relationship Manager - Business Banking

Key responsibilities:

This position is primarily responsible for developing and maintaining banking relationships with a select group of high net worth customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.

1. Develop new and expand existing High Net worth Customer relationships for Current Account , Trade and Forex

2. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.

3. Cross sell existing bank products to customers.

4. Inform customers of new products or product enhancements to further expand the banking relationship.

5. Plan and conduct special sales initiatives and events for prospective and existing clients.

6. Coordinate with other group companies to provide seamless access to other products.

7. Maintain complete relationship record for assigned customer accounts.

8. Tracks customer complaints/queries and turnaround times for customer satisfaction

9. Ensure high level of customer service orientation and application of bank policy.