Relationship Business Head - Retail Banking

Job Description

Job Purpose :

- The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.

- Ensuring RMs meet the right customers and have a meaningful engagement with customer

- Ensuring the RMs are trained and equipped to handle customer queries

Acquisition of High new worth customers to the Bank:

- Acquire new customers who meet product criteria through cross-referencing

- Ensuring timely onboarding of quality accounts in the HNW channel for the bank

- Ensuring lowest depletion of the newly acquired accounts

- Increase liabilities size of relationship via balances in accounts of existing customers

- Managing the High Net worth customers of the Bank

- To Enhance & Retain customer profitability by capturing larger share of Wallet

- Ensuring the highest level of service to the customers in the branch

- Profiling Customers and Providing Financial planning & Investment Advise as per customers need

- To ensure maintenance of updated Relationship File

- Mentoring the RMs in the branch

- To handle a team of 4 to 9 Preferred Relationship Manager

- Recruitment and training of Relationship Manager Team and Lead a result oriented team

- Ensuring the RMs are trained and well equipped with data and products to handle and service the customers

- Ensuring the Relationship managers are meeting the right set of customers

- Ensuring joint calls with the relationship managers

- Complaints Handling for the RM Channel

Requirements : Graduation/Post-Graduation

Certifications :

- AMFI Certification

- IRDA Certification

- NCFM Certification (Optional)

Key Skills :

- Sales and Influencing Skills

- Banking Product & Process Knowledge

- NRI Product and Regulatory Knowledge

- Planning and Organizing Skills

- Good Communication skills

- Knowledge of Competition & Current trends in the financial Industry.

Experience Required :

- Minimum experience in years - 4 to 10 yr

- Exposure to banking team Handling is preferable

Benefits :

- E4 to D1 Grade and opportunity to earn around 50 Lac of Performance Linked Incentive.

- Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from Salary

About Client: HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalization as of April 2021