Regional Training Manager - IT/ITES

About our client:

Our client is a globally renowned Online firm with offices spread across the globe.

About the position:

The Regional Training Manager will be based in San Jose, Costa Rica and is responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Associates for the North America (NA) operating unit (OU).

Designation: Regional Training Manager

Position reports to Global Training Manager(GTM)

Location: San Jose, Costa Rica, Central America

Roles & Responsibilities:

- Plan, schedule, and coordinate all required Associate training for the North America sites

- Manage and develop multiple teams of trainers and leads and coordinate their work regionally

- Partner with GTM to develop and certify trainers and Subject Matter Experts (SMEs)

- Provide reports and statistics on OU-wide training performance against goals

- Partner with GTM to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology

- Team with other Regional Managers and the GTM to drive Global Academy strategy, infrastructure, best practices and continuous improvement

- Ensure complete, accurate and timely data collection and communication by trainers

- Administer the LMS for the region

- Deploy instructional development activities to support trainee performance levels

- Partner with Site Leadership in interim and final evaluation of learner outcomes and performance to determine next steps

- Domestic and International Travel required – up to 30%

Desired Profile:

- 8+ years of successful experience as a people manager with at least 1 year in a multi-site context, managing remotely

- MBA/PGDM in Human Resources

- Successful experience in a multi-national and/or global people management role

- Experience in contact center management or training

- Fluent in Spanish- reading, writing and speaking(Not Mandatory)

- Skilled in assessing, teaching and coaching training skills

- High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously

- Excellent written skills: must be able to write a variety of documents: including proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management

- Proficiency in training technologies such as LMS systems, e-learning, and distance learning

- Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook

Open to look at Indian Nationals/Other Locals who are willing to relocate to Costa Rica. Relocation expenses will be borne by the organisation.

Please reach me on +91- 99720 97361 for more details

- Sairam