Regional Support Role - HRIS - BFSI

Firm Expectation of Employee

- Adhere to and promote HRIS policies and procedures

- Perform other duties as workload necessitates

- Be able to multi-task

- Maintain a positive and respectful attitude

- Maintain the highest level of confidentiality

- Demonstrate flexible and efficient time management and ability to prioritize workload

- Meet department productivity standards

Essential Duties and Responsibilities:

- Provides timely customer support through direct contact which includes, but is not limited to, query assistance, data entry process guidance, additional applications issues

- Maintains Department/Workflow and Security Control tables to ensure appropriate access

- Coordinates and provides thorough and consistent end-user training on all HRIS systems

- Maintains/updates all end-user documentation

- Monitors Data Integrity through various Audits

- Assist with functional testing/documentation of system enhancements/customizations

- Assist with special projects as required

- Provide backup support to other SAs

- Adhere to and promote HRIS policies and procedures

- Perform other duties as assigned by HRIS Support Manager