Regional Service Manager - Modular Kitchen & Furniture Fittings

Regional Manager Service (Modular Kitchen & Furniture Fittings)

- Set-up Product & Project technical Support for existing products and NPI.

- Technical Field support for products including creation of technical dockets and training

- Process Compliance and escalation in case of Process/ System Failure.

- Achieving Service TAT in the ZONE.

- Monitoring ASP and Service WD Performance by regular visits/ audits.

- Validating FOC Spares Claims.

- Service Documentation and Record Keeping.

- Supporting ASPs on Call Management Process and ensuring compliance.

- Assigning Priorities to Key Accounts and monitoring their satisfaction levels.

- Teaming up with Sales at enquiry and pre-delivery stage and formulizing Service Solution.

- Ensuring timely Project Execution within budgeted service cost.

- Communicating/ escalating exceptions and deploying solution on approval.

- Evaluate ASP performance and documenting records on set frequency.

- Recommending continuation/ appointment/ discontinuation of ASPs and contractors.

- Creating Training Calendar ASPs and Contractors Personnel Skill Development and Implementation.

- Checking / Auditing Pay-outs of carpenters as per the call handled.

- Tracking processes, service offerings and approach by competition.

- Tracking market conditions, labour rates etc.

- Exploring areas of cooperation with other service providers and contractors.