Regional Service Manager - Healthcare & Medical Device Industry - North Region

- An Opportunity to lead a sizeable team and manage service operations of the business for the entire Northern Region

Client Details :

The company is a Fortune 500 medical technologies firm headquartered in Michigan. Its portfolio of products expands across implants in joint replacement & trauma surgeries, surgical equipment & navigation systems, endoscopic and communications systems, patient handling and emergency medical equipment, neurosurgical, neurovascular and spinal devices, as well as other medical device products used in a variety of medical specialties.

Internationally the company's products are marketed and sold in over 100 countries through self-owned sales subsidiaries and branches as well as third-party dealers and distributors.

Description ;

The position will report directly to the National Service Manager and have the following areas of key responsibilities

- Provide technical and repair support service for products in the region assigned by the NSM 

- Own up the Service Ez app-based task for the North Region 

- Ensure that the Response time, Resolution Time are as per the targets by Franchise

- Conduct /oversees/manages Preventive Maintenance at customers site as per the calendar released by Control Tower 

- Leads the spares productivity improvement projects for the North Service Center 

- Leads the Goal Setting for the North Team on the Operational metrics 

- Develop relationships with key customers and be responsible for achieving the budgeted AMCs/CMCs revenues for the region.

- Build a relationship with the BioMedical Engineers at the Installation sites . 

- Conducts on-site surveys/ collaborates with control tower team to measure the Quality Index for the Customers 

- Pitch on commercial for the new AMC / CMC

- Responsible for the Growth, Customer Retention and Quality for the Zone, Customers.

- Conduct Operations review with the TEAM on weekly basis

- Leads the India Operations review for North on weekly basis .

- Endeavors to bring in the best practices from global locations

Profile :

EDUCATIONAL / ACADEMIC BACKGROUND:

- Degree holder in Engineering with specialization in Biomedical Engineering preferred.

- Proficient in MS Office suite of products such as Word, Excel, PowerPoint

PROFESSIONAL / PERSONAL TRAITS

- 10 years of experience in Technical Services, Maintenance

- Understand the concepts of TPM

- Must have handled a TEAM on 10 ~12 persons

- High learning agility to understand products on Mechanical, Electronics, IP technology

- Able to develop clear & logical plans

- Excellent problem-solving skills.

- Good communications skills

Job Offer

An Opportunity to work with an established Brand within the Healthcare and Medical Device Industry

An Opportunity to become part of a dynamic work environment and lead a team of people

An Opportunity to embrace a steep learning curve and manage operations for the biggest contributing region

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rhea Nair on +91 124 452 5488

Contact - Rhea Nair - +91 124 452 5488

The Apply Button will redirect you to the website. Please apply there as well.