Team Lead - HR at Impeccable HR Consulting Pvt. Ltd.
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Regional Service Manager - Automobile OEM (10-18 yrs)
Regional Service Manager - Automobile OEM
- Set up processes and systems for delivering best in class customer service, service centre and charging infrastructure.
- Recruit the right team/ staff
- Develop training programs and processes for deployment and skill mapping
- Ensure customer satisfaction levels matching other best in class service oriented industries.
- Make installation trackable and seamless.
- Develop plan for proactive charging network installation.
- Build business model for service centre viability.
- Engineer from premier institute
- Handled service at least at a region level
- Experience in customer care preferred