Regional Manager - Sales & Operations - Travel & Tourism Business - West

Job Role: Regional Manager (Sales & Operations) West

Location: Mumbai

Minimum Qualification: MTM or Equivalent / MBA / Graduate Engineer OR Graduates may also be considered.

Minimum Experience (in Years): 8 years for MTM or Equivalent / MBA / Graduate Engineer; 11 years for Graduates

Preferred Experience (Quality &/Year): Candidates with prior experience of sales & operations in the travel & tourism industry shall be preferred.

Job Description :

The incumbent shall be responsible for the following:-

1. Planning and implementing wining strategies for the regional market in line with the overall growth strategy for the business

2. Planning and managing over all P&L of western region.

3. Planning and delivering budget for the region, improving regional market share and driving top-line growth for the region while meeting the bottom-line targets/guidelines as well

4. Planning and building effective distribution channel by establishing performing TA, PPA and Franchisee network

5. Overall management and delivery of FIT operations for the region basis guidelines given by the Products & Operations team

6. Overall customers buying experience and customer delight for the region

7. Planning and front ending regular customer engagement initiatives and overall customer management for the region

8. Retaining existing customers (repeat sales) and expanding new customer base by way of securing new business through referrals

9. Opening doors with new Corporate clients for MICE business.

10. Supporting MICE team in closing big ticket MICE deals for the business

11. Acting as a conduit between the regional market and operations and marketing.

12. Supporting operations and marketing function of the business with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences and buying behavior etc.

13. Bringing consumer and the market closest to the other critical business functions

14. Supporting operations in delivering best in class products to customers

15. Supporting marketing in delivering effective market campaign for the region

16. Building and managing a winning sales team for the region.

17. Continuously plan, guide, mentor, inspire and motivate.

18. Build regional sales leadership pipeline

19. Recommending on and implementing business transformation, process improvement & change management initiatives and various policy related matters - Be a part of the overall business leadership team and contribute towards the overall transformation, development and management of the business vertical