Regional Manager - Sales - eCommerce

Job Description:

- Manage and Deliver the KPI's-Sales, Shrinkage, Commerciality, Customer Service Standards

- Achieve the Targets of All financial budgets, Payroll budgets and Shrinkage budgets.

- Staff management for Ensuring Excellent Service to Customer A plan in place for recruitment that reflects trends in the industry

- Performance review for Staff

- Training & development plan for each Filed Executive, Perfectionist & Cluster Manager (where applicable )

- Absence is in line with company target

- Key Communication is cascaded to all staff member on daily/weekly basis

- All issue of Discipline & Grievance resolved or escalated to HR for advice

- Feedback tells us that changes have been accepted positively

- Deliver the shopping experience that our customer demand

- Every Customer is approached and has a great service experience

- New initiatives are successfully implemented in your area

- Management of Customer complaints in an effective mannger with in defined timelines.

- Ensure smooth operations of your areas for Eye care/Testing/Home testing Expereince. Eye Testing Quality

- Achieving all operational KPI's

- Customer services level are achieved

- Legal compliance is achieved in all your areas

- Departmental standards are consistently achieved

Personal attributes & competencies :

- Very Strong communication skills both written/ verbal and must be a good orator.

- Influencing Skills

- Problem solving & Decision making

- Planning & Organising

- Project Management with Collaboration & Inclusion

- Financial & Business Acumen

- Customer Obsession

- Leadership

- Process Orientation