- Manages and drives performance of CS Team Leaders and Specialists  - Liaises with other functions to ensure smooth customer related process flow  - Implements country CS program as provided by the Head of CS  - Drives achievement of CS KPIs down to team level  - Acts as coach for CS Team Leaders and Specialists  - Identifies training needs and opportunities to develop a highly skilled CS team  - Acts as escalation point for customers and other parties   - Leads, motivates and supervises allocated Team Leaders and Specialists  - Engages with other functions to ensure smooth customer-related process flow  - Supports Head of Customer Service by executing country CS programs and performing required analyses  - Is sensitive to emerging customer and market requirements and passes them on to the Head of Customer Service  - Participates in reviews with Head of CS, other Managers and Team Leaders to identify areas of improvement, reviewing KPIs and enhancing overall service quality  - Assists in managing the allocation of appropriate resources and retaining  - Drives performance improvement of Team Leaders and Specialists to achieve KPIs  - Develops sustainable relationship with key customers  Requirement:  - Proven track record in a CS Team Leader/other customer facing role with specific experience in servicing key customers  - Excellent knowledge of forwarding/logistics business  - Excellent understanding of customer needs  - Excellent knowledge of CS processes and systems  - Proven leadership, motivation and people skills  - Analytical, organizational leadership and project mgmt. skills  - Self-directed, high energy and proactive working style  - Excellent communication and presentation skills  - Fluent in English communication (verbal/written)

Delhi NCR

Regional Manager - Customer Service - Logistics/Forwarding Business 

Regional Manager - Customer Service - Logistics/Forwarding Business  ,Job Description for Regional Manager - Customer Service - Logistics/Forwarding Business  in Krmaa.com in  Delhi NCR for (8-10) years of experience. Apply Now!

Job Description for Regional Manager - Customer Service - Logistics/Forwarding Business  in Krmaa.com in  Delhi NCR for (8-10) years of experience. Apply Now!