Regional Manager - Customer Care - Logistics Firm

Only FEMALE Required

Hiring for leading Logistics company.

Location : Delhi

Designation : Regional Manager - Customer Service (Only female candidates can apply)

Job Purpose:

- To be responsible for execution and implementation of Company's Customer Care Objectives by contributing Customer Care recommendation and information to strategic plan and reviews; preparing and completing action plans, implementing Customer Care standards, resolving problems; completing audits; identifying customer care trends, determining system improvement and implementing change.

- Handling all major key Customers and maximize Customer Satisfaction through continuous improvement in

- Customer Care Processes and systems based on Customer feedback analysis.

- Monitor to increase the delivery strike rate of the Customer Care Centers

- Increase the monthly revenue of the key Customers

- Supporting and collecting the outstanding payment from the Customers

- Share timely and accurate monthly MIS reports with the Senior Management Team.

- Monitor the performance of Customer Service at Delivery Centers of the entire Region.

- Monitor and develop the performance of Call Centre Team

- Monitor and provide periodic feedback and counselling to Customer Care team for continuous improvement of their functional efficiency

Candidates having experience in customer service from eCommerse/Logistics/Retail can share profile