Regional Manager - Buying - eCommerce

JD--Regional manager-Buying

Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, moderate complexity and mid-size revenue customer portfolio

Build, maintain and execute on account plans for each assigned account and coordinate appropriate internal domain experts for delivery

Develop strong relationships with all key decision makers and influence's across channels, from e-commerce to in-store operations teams

Identify, develop, and recognize new opportunities for expanding your Customers- business volume

Uncover and mitigate any risk that threatens your Customers- growth, satisfaction, or renewal; conceive and execute risk mitigation plans

Own all primary Customer communication and resolve escalations with autonomy related to the services provided by Demand-ware

Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization

Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals

Ensure ongoing adoption by the customers- website(s) of the continuously innovating Demand-ware feature set

Act as the liaison between Product Management and the Customer with a focus on feature collaboration and communicating the Demand-ware road map in a balanced - one-versus-many- approach required by the SaaS model

Collaborate with customer's implementation partner to achieve overall satisfaction with the solution and to create a trusted 3 way partnership between customer, partner, and Demand-ware

Build a solid base of reference-able customer contacts within your assigned portfolio

Strong leadership skills and the ability to manage teams!