Regional Lead - Dispute Resolution - Telecom

Regional Lead - Dispute Resolution

- We are currently hiring for a Telecommunication Company that is a leader in the telecom vertical.

- The offered role is for a Regional Lead - Dispute Resolution.

Major Deliverables :

- Resolution of all commercial complaints by posting of credits wherever applicable within defined SLA.

- Ensuring implementation of corrective action for the given accounts.

- Identification of major process issues through trend analysis of waivers/adjustments and providing inputs to the Product/IT/Billing Assurance/Business team for process correction.

- Continuous improvement of the Dispute resolution process through assimilation of suggestions from all stakeholders.

Essential Attributes :

- Responsible for maintaining and improving business relationships with existing client base.

- Delivering excellent customer service.

- Mentor & Motivate team of relationship managers to deliver common objectives and meet sales target.

- CSAT roll-out ownership and coordination.

- Base Management Responsible for revenue leakage and arresting churn.

- Lead generation from mapped customer base & enhance product portfolio penetration-creating cross sell and up sell opportunities.