Regional Lead - Account Management - Online/Internet Product Startup

Our Client is a product-start-up helping restaurants market, engage and sell to more customers online. We work with restaurants and help them run better. We have products which primarily help restaurants in getting them online, increase customer repeat and improve operational efficiency. We have over 2000 paying merchants including big-names like Burger King, Pizza Hut, MOD etc. and smaller ones like Biryani Blues, Leaping Caravan, Breakfast Club in Gurgaon. We have built world's first restaurant OS and have much more innovative products in pipe-line to solve for F&B industry

A single operating system that controls all indirect and direct interaction between customers and restaurants.

We are one of the fastest growing company in India, and is present Pan India in cities like Delhi, Bangalore, Hyderabad, Mumbai, Navi Mumbai, Pune, Chennai, Ahmedabad, Chandigarh, Jaipur and other cities; in the period of only 2 years and 6 months; with around 250+ employees all over India. We are expanding very rapidly and we have a sales team based out of Dubai, with an international expansion plan of one city every quarter in 2016-17. While the sales and marketing team sit in across 9+ offices in India and Dubai, Tech, Product, Operations, Social media, and support functions is centrally located.

Our founding team consists of ISB, NSIT alumni with strong-domain knowledge having built one of the largest online food ordering portal before. We counts very successful internet entrepreneurs as its angel investors besides Matrix Partners - one of the top 5 venture capital firms in India . We are a young team of about 250+ odd people from colleges like ISB, NSIT, IIT-Bombay and IIT Delhi.

Role : REGIONAL LEAD ACCOUNT MANAGEMENT

Exp Range : 5-7 + Yrs

Work Location : MUMBAI / BANGALORE

Education : Prefer candidates from Tier 1 Colleges

Working Days : 5 Days a Week

Experience

3-5 years experience post MBA

Good educational pedigree

Prior Client Facing/ Account Management /Retention experience is required.

Should have handled a team in the last assignment

Should have hands-on experience in target driven job environment.

Preferable : People who have worked in Banks, startups, handled categories, FMCG etc.

JOB DESCRIPTION:

An Account manager is majorly responsible for servicing the clients and generating revenue via up selling, cross selling and renewals.

As a Regional Account Manager, you would be responsible for building, leading, training, managing the development of key account management team.

The person will be responsible for ensuring all the key accounts of a region are engaged and satisfied.

This is a leadership role to ensure leadership on key accounts in the region and to ensure repeat revenue from them as well as to grow the accounts

Hire, train and benchmark the account managers for the region to develop a strong team of Account Managers

Drive a culture of excellence and establish trust amongst the merchant community

Be responsible for enterprise accounts of the region and be in constant touch with them

Monitor health of the region portfolio by closely tracking the key metrics - revenue, penetration, usage and churn

Actively develop local client success stories for helping the acquisition team acquire similar clients.

Collaborate actively with GMs for monthly goal setting and performance review of the region's AM teams

Liaise with Central Customer Success team to drive product adoption and reduce churn

Work closely with Central Product Team to chart out strategies to increase product penetration in the region

Skill-Set

Good grip on numbers and data analysis

Ability to work with little or no supervision

Ability to work with several functions and teams

Drive business goals by detailed planning and execution skills

Outcome-Focused approach and whatever-it-takes attitude

Keen interest in Client facing roles and team management.

SAHIL MAKKER
8743000320