Regional Key Account Manager - Institutional Sales & Loyalty - Consumer Durable

Institutional & Loyalty business experience is must with consumer electronics / durables firm.

a) To develop trust, relationships with major clients to achieve / exceed budgeted invoicing as well as credit management from existing and new customers; Ensuring the client do not turn to competition.

b) To expand the institutional business in existing & new customers. Act as customer's advocate & works with internal departments to ensure the customer needs are understood & satisfied. Responsible for one-point contact for the customers (for assigned Key Accounts) for complaints, collecting & analyzing data and improving the overall customer experience

c) Responsible for the management of sales & relationship with key stake holders from company (internal) & customers (external)

d) To ensure focus on secondary & tertiary sales. The job involves technical sales, strategic sales, strategic planning, business strategy & contract management, people management, enhancing brand equity & carry out promotional activities.

KAM :

- To expand the institutional business market in existing & new client

- Introduction of product, price negotiation, listing of products, contract management, formulating business strategy, promotional plan

- To interact with external stake holder e.g. trade associations, industries.

Regional Sales :

- To represent & interact with customers as counterpart to have regional sales

- Settling the local issue e.g. delivery, appointment etc. with customer, managing the CSP & Merchandiser cum Promoter

- To ensure customer satisfaction through effective after sales service, pre- order and post-order service.

- To get feedback on product and services from customers.