Regional Head - Operations - IIM/XL/ISB

Regional Head, Operations - South for a Chain of Corporate Medical Centers Pan India.

- MBA/MHA from ( Top B Schools like IIM, XLRI, ISB, FMS etc.. )

- 15+ years of experience majorly in operations function and should have handled P/L roles and responsibilities (experience in Healthcare industry in preferable)

Strategic

1. Coordinate with the Corporate for target setting for each center in collaboration with the Center Directors and prepare Annual Operating Plan for the region consolidating the inputs from all the Center Directors

2. Devise strategies to achieve business targets and supervise the implementation through Center Directors

3. Oversee the studies headed by Center Directors on hospital acquired and post surgical infections and support the centers to ensure that appropriate action-plans are put in place to minimize the infections

Operational

1. Provide thought leadership on all operational aspects for all the centers in the respective region

2. Review operational performance, systems and processes to ensure smooth and hassle free operations of the centers at all times; Provide inputs on corrective actions to be taken (as applicable) in order to meet the financial targets of the centers

3. Liaise with the legal, political and social environment to ensure successful operations of the centers

4. Oversee the quality standards of service delivery across all centers to ensure quality patient care is delivered across all centers (in that region) in standardized manner

5. Oversee and ensure that all standard clinical policies and procedures are followed in compliance with NABH requirements, State/local rules & regulations and the rules of all licensing and accrediting bodies

6. Establish and maintain communication with investing & non-investing doctors and support the Center Director in doctor engagement initiatives

7. Ensure periodic clinical and medical reviews along with the Medical Advisory Board and oversee timely execution of the initiatives/follow-up activities

8. Act as a second level of escalation point for all operational Issues related to the centers within the region and take suitable action by interfacing with the concerned stakeholders to obtain timely solutions

9. Assist projects team in setting up new centers in the region and support center heads in integration of the brown-field/green-field centers into NOVA family

10. Coordinate with the regional counterpart for Business Development to establish NOVA brand through various sales and marketing campaigns

Financial

1. Prepare the annual operating budget for the region with the assistance of Corporate and in line with the Annual Operating budget

2. Monitor the budget utilization and other financial measures of each center in the region; Study and analyze causes for significant deviation from budget and take corrective action for the same, if required

People

1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning

2. Establish performance requirements and evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels

3. Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the regional level

4. Foster a culture of camaraderie and high performance by actively leading and participating in various employee engagement initiatives at the respectively centers

5. Identify and nurture high potential employees, mentor & support them in shaping their careers

6. Identify and build potential successors and ensure a healthy succession pipeline for the region

Key Result Areas

- % Variance from regional operations budget

- Target V. Actual, financial metrics across the centers in region

- Revenue targets,

- Contribution margin

- Fixed costs

- Doctor satisfaction index and patient (feedback)

- Patient satisfaction index ( feedback)

- Average cycle time to resolve patient complaints

- Number of patient/doctor complaints raised V. resolved within the target timeline

- % Decrease in hospital acquired infections

- Target V. Actual, Number of training man-days achieved for self and team

- % Adherence to timelines for appraisal process for self & team

- % Increase in department E-Sat score