Regional Head - Operations - Facility Management Firm - West

Urgently looking for a Regional Head - Operations for a leading Facility Management company.

Job Location - Mumbai

Desired Experience - 12+ years of experience with at least 5 years experience in leading the regional operations within the Facility Management industry.

Job Responsibilities-

Strategic

- Devise the region's operations and process improvement strategy

- Build and maintain networks with leading corporate (current & potential clients), property consultants (international and local), architects, etc.; Keep track of developments and trends impacting company- sinterests

- Survey the environment for latest developments and best practices in facility management (service offerings, tools & equipments, etc); Evaluate the feasibility of implementing the same in the company

- Provide functional guidance to all the regions to ensure standardization of operations and execution practices across the organization

Operational

- Lead the development of SOPs and checklists to assist the Site Operations when initiating work with a new client/site; Gain approval from the National Head, Operations and guide the regional operations teams in the initial takeover of the site

- Guide the creation and implementation of a standardized Operations strategy for Site Execution based on client service offering across the organization; Develop a detailed database / MIS system that can estimate material and labor requirements and communicate the same to relevant departments within organisation

- Work closely with the SBU heads and closely monitor operations implementation for key/ Pan-India accounts (as per organizational parameters); Track resource utilization for the region on a continuous basis (and track and monitor less profitable clients)

- Assist the National Head, Operations in the creation of an escalation management system; Once finalized, ensure communication to all regional clients and track and monitor client escalations and timely resolution of the same from time to time

- Assist in the development of a framework for reporting & MIS and regularly track operational efficiency across SBUs

- Assist in developing a framework for Intra-SBU as well as Inter-SBU resource sharing; Guide the SBU heads in the implementation of the same to ensure increased operational efficiency across SBUs and locations within the organisation

- Guide and oversee timely and accurate Invoicing & Collections across SBUs and locations within the region; Track and monitor Target vs. Actual periodically in order to ensure zero delay in execution as well as minimal Accounts Receivable build-up for the region

- Assist in the development of Asset Maintenance and Control (of machinery deployed at client site) mechanisms; Track and monitor lifespan of assets owned/leased by the company (Target vs. Actual) to ensure optimum utilization of each asset/machinery

- Assist in the development of the Operational Risk Management strategy and periodically track and monitor the same to ensure timely closure of identified QA/Compliance audit observations with a goal to attain 100% QA/ Audit compliance

- Assist in the development of SOPs and checklists for Business closure (contract termination) and Site closure; Oversee the development and implementation of processes that are client-friendly and ease transition to another SBU/Internal team or external party

- Lead the incorporation of client feedback at Closure/ contract termination stage to gain inputs on how the organisation could improvize on aspects of execution/client relationship management and other factors that will lead to longer association with key clients

- Lead the incorporation of client feedback into various aspects of Operations and Client Relationship Management within the region and provide inputs to the National Head, Operations on areas which are beyond the purview of the regional teams and the Operations department

- Periodically track and monitor progress on - improvement areas- identified (as part of client C-Sat) to ensure better client retention rates across regions and SBUs within the region

- Assist in establishing a Knowledge Management framework for sharing of best practices, experiences and key learning across all the clients and projects

Financial

- Drive cost savings through process standardization and effective project management practices across projects within the region

- Develop Regional and project budgets; Monitor and ensure adherence to the same

People

- Actively participate in recruitment of senior roles within the Operations department for the region

- Drive timely Performance Appraisal of staff / personnel within the region and assess & fulfil training and career development requirements

- Foster an environment of learning, excellence and innovation within all aspects of team work

- Mentor and coach subordinates to develop the team's capabilities and build a strong succession pipeline

Job Objective: Develop and implement the Operations delivery strategy for the region to ensure timely planning and execution of all client projects adhering to defined standards of cost and quality.

This is a strategic leadership opportunity, the leader in the region will be expected to grow our presence in the market. Bring in best process, consistently enhance the quality of delivery and customer experience

Reporting to - President Operations.