Posted By
Posted in
SCM & Operations
Job Code
294953
Installation and Field Repair :
- Selection, appointment and continuous management of ISPs
- KPI / SLA management (of various delivery units / partners)
- ISP and other vendors- contract administration and management
- Quality of people, tools and training
Policy & Process Compliance :
- Ensure that the organisation's processes and policies are adhered to.
- Provide regular input to keeping our processes in alignment with our service philosophy - Easy & Simple.
- Provide input to planning, training and quality as applicable
Customer Satisfaction :
- Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
- Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures
People Management and Development :
- Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect manpower and vendors)
- Provide timely and necessary input to people on performance
- Ensure that the service philosophy is understood and communicated to all levels and individuals
- Maintain transparency in dealing with people and performance management
- Guardian and Champion of organisational culture in the region
Productivity and Cost Effectiveness :
- Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels
Qualifications :
- Graduate Engineer and MBA + 15 years- experience in Field Services
- Financial planning qualifications (Desirable)
Didn’t find the job appropriate? Report this Job
Posted By
Posted in
SCM & Operations
Job Code
294953