Regional Franchise Manager - Customer Experience - Retail

Role : Regional Franchise Manager - Retailing (Customer Experience)

Experience : 10+ yrs

Location : Delhi

Preferred Industry: FMCG/PAINTS/CONSUMER DURABLES

Job role :

- Select franchise partners with strong business potential in the zone, adhering to predetermined criteria.

- Assist in crafting and leading the roadmap for the Franchise vertical to enhance business value.

- Ensure alignment of the Franchise team with the Franchise roadmap to uphold adherence to business plans.

- Oversee Franchise processes, practices, budgets, and plans within the zone.

- Supervise store setup, launch plans, and upgrades to ensure timely and high-quality launches.

- Monitor the performance of new stores and provide necessary support during the initial three months.

- Identify underperforming stores and devise strategies to enhance their performance.

- Support franchise partners in managing franchisee stores effectively.

- Track lead conversion rates, analyze patterns, and ensure high lead conversion rates.

- Enhance productivity and performance of in-store manpower.

- Generate ideas for improving customer service.

- Develop and nurture talent within the team through people management initiatives.