Regional Customer Manager - FMCG

The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.

Project Management :

Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies. Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc. Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working.

Sales Excellence - Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives. Work towards capability development of Sales Team on processes, policies & digital initiatives encompassing Dealer & WSS/ Distributors. Drive performance excellence through improving usage of scorecards.

Market Connect - Market connect as eyes & ears for the strategic initiative wing by generating insights with respect to distributor/Field team compliance/ market dynamics, understand pain areas and take feedback on various digital platforms. Audit process compliance on various critical strategic initiatives in the areas of sales & marketing.

People & Organization :

Identify training needs of his internal and external customers - BM/ZTI/TSI and Distributors/ Dealers

Actively support proper coordination of tasks and responsibilities with all stake holders to ensure smooth closure of all open tasks.

Coaching the customers on systems/ processes and policies to derive maximum efficiency while working.

Candidate Profile:

FMCG company. A stint as Area Sales Manager or similar role in any FMCG company.

Let us know if found above opportunity suitable.

Qualification Required-Any Graduate +MBA