Regional Customer Manager - Education - IIM/ISB/MDI/FMS

Regional Customer Manager - Hi-Growth Global Education Co.

- Headquartered in Singapore, with development centers in Delhi and Bangalore, our client has gained a reputation as one of the most exciting education companies in the world today. Their core capability lies in the learning, teaching, and assessment of K-8 children. They aim to develop the unafraid child that can compete in the 21st Century; equipped with thinking skills and the confidence to solve problems. Its flagship school program educates 10,00,000 children, through 70,000 re-skilled teachers, in 2,000 schools across India and in nearby countries.

- They are also developing a comprehensive, out-of- school, online learning platform using their highly refined understanding of the problem-solving approach. Utilizing gaming and analytics technologies, they are building an adaptive problem solving world where children can experiment with problems in their own way and at their own pace, while generating insightful data and feedback for themselves and their teachers.

- In 2010, it raised its first capital from Lighthouse's India 2020 Fund. In 2014 it reached half a million students, and in 2015 it did it's first acquisition of an emerging Ed-Tech company.

The role of the Regional KAM is to manage a team of Key Account Managers who own the relationship and revenue of the rapidly growing schools client base. You will be responsible for :

- Manage a team of highly dynamic and achievement oriented team of Key Account Managers

- Be responsible for End-to- End Customer Life-cycle Management of the school from the time of acquisition to retention over the years

- Own and nurture relationship with the school management (owners, trustee)

- Drive revenue through up-sell and cross-sell of other company products and services

- Use data and metrics to review program academic implementation quality and customer satisfaction

- Work closely with the academic and delivery team to identify and resolve academic, relationship,commercial issues

Candidate Profile :

- 4 to 8 years of experience in managing large accounts.

- MBA from Tier I institute

- Willing to travel extensively

- Should have done Customer facing role (B2B) with retention and revenue responsibility preferably in key account roles at least for two years in one company

- Data Handling ability (Familiarity with Excel)

- Some academic inclination (ability to learn new things)

- Team management experience will be preferable but not necessary

- High drive but not aggressively pushy sales

- Willingness to relocate and travel extensively

- High intellect

- Handled customers in an emergency situations (unhappy customers)