Regional Customer Development Manager - South

- Meet/exceed target for New Business Revenue from Exisiting customers

- Customer retention and deliver outstanding customer experiences.

- Customer satisfaction and improve NPS

- Implementation of best in class customer performance management with customers and ensure value creation for customers,Service Level Performance Review through structured MMR/QBR

- Improve market penetration

- Manage and deliver customer focused service

- Ensure a high level of customer satisfaction

- Maintain segment standards on profit margins and accounts receivables

- Driving and improving performance of operation

Responsibilities -

- Grow the business within current key strategic clients, new services for existing clients and increase share of wallet

- SPOC for customers on all strategic and tatical requirements.

- Ensure service levels are met in line with contractual commitments

- Drives Net growth by winning additional and retaining existing business and diligently coordinates related processes (O2D)

- Investigate and review key customers supply chain needs and identify where DSC can best apply value

- Builds extensive network within customers organization and demonstrates the value we have delivered

- Monitors operational performances and jumps in when customer satisfaction is at risk; upholds communication matrix and escalates decisevely if required

- Schedule, prepare and facilitate regular leadership meeting with customer (QBR,QBP,TEM)

- Develop teams in growing relationships with new business and Sector accounts across the region

- Collate and prepare regular regional and ad-hoc reports to/for the strategic accounts

- Coordinates regular interaction between DSC internal stakeholders (eg. Ops, IT, OE, HR etc. ) to drive continous improvement

- Establish effective relationships with key decision makers and influencers in target accounts

- Ontime Billing & DSO Management

- Measure and manage the overall performance of all functional partners for customers against pre-agree performance metrics (KPIs) through performance reports provided by cross functional partners.

- Manages customer contract negotiations

- Manages changing scope and project acceptance criteria

- Support a high performance service culture within the functional department.

- Ensure the team is structured to effectively deliver objectives of the business plan and its regularly reviewed to maintain effectiveness

- Excellent customer relationship and negotiation skills at all management levels