We have opening in Top Leading Bank for Regional Collection Manager
Job Title - Regional Collection Manager, Credit Cards
Department - Retail risk - Collections
Grade - SM/AVP
Location - Delhi
Reporting To - Vice President - Risk (Collections)
A. Position Purpose :
- Process Orientation-self-discipline to adhere to laid down business, regulatory processes.
- Responsible for overall functioning of the region which would include collection,cost,process,quality etc.
B. Position Responsibilities:
Sr. Key Responsibilities:
1 To deliver on the financial parameters of the organization.
2 Should carry a go getter attitude and should get deep routed at the grass root level for achievement of the task assigned
3 Will be responsible for adherence of the cost budgets
4 Previous credit card management experience is preferred
5 Should have prior experience of vendor management
6 Local location experience is preferred.
7 People Management - will be responsible for management of onroll FTE and OA staff
8 Will support Customer Service on minimizing defective calls, on maximizing CEM scores and ensure TAT
C. Qualifications and Experience Requirement
Preferred - Post Graduation / MBA
Certifications/Experience:
Essential Minimum 6-10 years of experience, should have people handling experience
- Preferred Dialer management experience, Frontend Credit card collections,
- SOC(sum of cycles) mode of operating for credit cards
D. Competency Requirements:
a. Technical Skills
Skill Attribute:
- Should be conversant with Microsoft Excel and PowerPoint.
- Excellent command of language and presentation skills.
- Ability to interact, handle vendors to achieve goals.
- Basic knowledge of banking norms and products
- People management skills
- Process Orientation-self-discipline to adhere to laid down vbusiness, regulatory processes.
b. Behavioural Skills :
Skill Attribute:
- Should carry positive attitude
- Should be able to work under delivery pressure
- Should lead the team from front
- Should behave like a middle management between the employee and management
- Should work independently with less of supervision
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