Regional Collection Manager - BFS

Job Description:-

- Daily monitoring of all groups for the locations assigned

- Ensure locations targets are aligned to targets for Pan India

- Location travel as an when required for review and to ensure performance is at par

- Target to achieve monthly targets for all assigned locations and monitor performance

- To ensure minimal flows to higher buckets / Group

- Monitoring of Bucket movement within each group

- Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers

- Micro level daily tracking of Collections for each merchant and highlight risk associated if any

- Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance

- Performance level matrix is shared with seniors basis required frequency to get Portfolio insights

- Location and Pan India level performance matrix is shared frequently to uplift existing performance

- Daily follow-ups for non-receipt of repayments (DNP)

- Resolving service issues impacting Portfolio Performance

- Conduct Mystery Shopping as a measure to control account not performing

- Update feedback trails on system and sending daily collection reports to the concerned reporting head.

- To regularly visit delinquent customer / merchant for the updation of overdue amounts

- To effectively manage all customer/ merchant related complaints and issues.

Desired Skills Set:

- Handled call centre and Inhouse Telecalling

- Dialler call handling would be added advantage

- Team Management Telecallers and Field Executives

- Experience in handling mass data volumes

- Agency Management

- Should be presentable with good communication skills.

- Should have knowledge of the Collection Process.

- Professional approach towards the Customer.

- Ability to command authority but humble and sincere in behaviour

- Good convincing skills

- Aware of Collection Code of Conduct

- Handled Hard buckets/Post dated cheque cases of Large Ticket size

Work Location - Mumbai

Salary Offered : 10-15 LPA