Refex Group - Customer Finance Manager - Medical Equipment Financing

Profile Overview:

The Customer Finance Manager for medical equipment financing plays a crucial role in enabling healthcare providers to acquire the necessary medical equipment through tailored financial solutions. This position involves managing financial relationships with customers, developing financing plans that meet both the customer's needs and the company's financial goals, and ensuring compliance with financial regulations. Here's a detailed job description for this role:

The Customer Finance Manager is responsible for leading and managing all aspects of financing solutions for customers purchasing medical equipment. This role involves analyzing financial data, developing customized financing plans, managing risk, and ensuring a high level of customer satisfaction throughout the financing process. The position requires a blend of financial acumen, customer service skills, and an understanding of the medical equipment industry.

Job Description / Responsibilities:

- Financing Solution Development: Design and implement innovative financing solutions tailored to the needs of healthcare providers purchasing medical equipment. This includes loans, leases, and other financing structures.

- Financial Analysis and Risk Assessment: Conduct thorough financial analyses of customers' financial statements and credit histories to assess creditworthiness and determine appropriate financing terms.

- Customer Relationship Management: Build and maintain strong relationships with healthcare providers, offering expert financial advice and support throughout the purchase process.

- Compliance and Regulatory Adherence: Ensure all financing agreements and practices comply with applicable laws, regulations, and industry standards. Stay updated on changes in financial regulations that may impact medical equipment financing.

- Cross-functional Collaboration: Work closely with sales, marketing, and product teams to align financing solutions with sales strategies and customer needs. Support sales efforts by providing financial expertise and solutions that facilitate equipment sales.

- Portfolio Management: Oversee the management of the financing portfolio, including monitoring of payments, managing defaults, and handling restructuring or recovery actions when necessary.

- Market Analysis: Analyze market trends and competitor financing offerings to ensure the company's financing solutions remain competitive and meet the evolving needs of healthcare providers.

- Reporting and Performance Tracking: Develop and maintain reports on financing activities, portfolio performance, and customer feedback to inform strategic decisions and improve service offerings.

Desired Profile:

- Bachelor's degree in Finance, Business Administration, or a related field. An MBA or professional certification in finance (e.g., CFA, CPA) is preferred.

- Proven experience in financial services, banking, or a related field, with specific experience in equipment financing or healthcare financing highly desirable.

- Strong understanding of financial concepts, credit analysis, and risk management principles.

- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams.

- Proficiency in financial modeling and analysis software.

- Knowledge of the medical equipment industry and healthcare market trends is a plus.

Skills Required

- Financial analysis and risk assessment

- Customer service and relationship management

- Strategic thinking and problem-solving

- Compliance and regulatory knowledge

- Collaboration and teamwork

- Effective communication and negotiation