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02/06 HR
HR at RedSeer Management Consulting Pvt. Ltd.

Views:122 Applications:29 Rec. Actions:Recruiter Actions:0

RedSeer Consulting - Specialist/Manager - DMAIC Research Operations (10-20 yrs)

Bangalore Job Code: 1104821

- Head cross functional team of 50-100 headcount

- DMAIC research operations: Set/meet performance targets for speed, efficiency, sales and quality; forecast and analyze leadership MIS on a weekly and/or monthly basis, prepare reports on performance statistics, and improve with time

- Manage the daily running of the DS Team, including sourcing equipment, effective resource planning and applying call center strategies and operations

- Monitor random calls to improve quality, minimize errors and track operative performance

- Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues; solve the most complex customer complaints or enquiries for the team

- Organize shift patterns and the number of staff required to meet demand

- Coordinate staff recruitment, write job adverts and liaise with HR staff; review the performance of staff, identify training needs and plan training sessions; coach, motivate and retain staff; coordinate bonus, rewards, and incentive schemes

- Support new office setup in Gurgaon; translate existing infrastructure to cover remote location undertaking needs assessment & cost/benefit analyses

- After 1-3 years, you will move into a senior leadership role with P&L responsibility

Requirements

- 3-10 years of experience leading / managing operations in a BPO / KPO setup

- Working knowledge of programming & networks

- Graduate / Post-graduate from a premium college

- Strong quantitative / analytical background

- Ability to communicate complex ideas effectively, both verbally and in writing

- Ability to work effectively with people at all levels in an organization, negotiation skills

- Location: Bangalore with the flexibility to relocate to Gurugram in the future (if required)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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