You're Awesome At : - Customer Engagement and impact delivery from onboarding to impact phase. - Imply advisory style in your engagement and problem solving through product-led understanding and know-how. - Researching on what Customer needs and upselling our value propositions. - Seamlessly driving a virtual ecosystem of stakeholders. - Giving timely insights and inputs to the product team based on a sharp eye for details. - Implementing a sense of urgency in recruiting operations - External facing and research bent of mind to drive that intelligence for internal customer success touch-points. - Customer retention skills and execution mindset with right delivery and talent supply solutions. - Analytical mindset with a - can-do- attitude. - Establishing connections with partners ranging from on-demand specialist recruiting experts to Business Leaders and CEOs - Delivering value by being solution-focused Your Academic Qualifications : - Graduation in Engineering/ Computers/ Information Science or similar will be highly valued and will be relevant. - MBA / PG in Business Administration from reputed institutes will be highly appreciated. - Management studies through formal or informal education or learning background - Operational and Business Strategy education background You'll Be Improving & Responsible For - Customer Onboarding and Adoption: - Onboarding to engagement lifecycle. - Educating and Advocating about ease of adoption and timely customer touchpoints. - Ensuring the Backend delivery team and Account Management is aligned. - Ensuring Low touch but a high trust experience to hit the first successful milestone on every recruiting success through the platform. - Improve Recruiting Efficiency through engagement mechanisms and a process-driven approach. - Driven Engagement through empathy. - Proactiveness in each phase of Adoption to success lifecycle - Serve as the voice of the customer and provide internal feedback to product, tech, and the content team resulting in a holistic user offering Customer Success: With Renewals and incremental revenues - Drive the Customer Delivery lifecycle in partnership with Account Leads/Delivery Leads. - Owning Accounts' revenue and adoption success metrics - Be a conduit between the Client and Delivery Ecosystem to drive the success of the platform and recruiting operations through the platform. - Following right frameworks of achieving regular success metrics of clients by creating - wow- experience each time Customer Retention: - Successfully manage Spottabl's customer retention program to renew accounts at high - Reduce the risk of churn with each client account, each delivery transaction. - Grow average deal value per account - Follow regular engagement mechanisms to effectively know overall recruitment needs and current practices of the customers; advise them on leveraging Spottabl's features to guide them on cost and time efficiency solutions from time to time. Your Experience Across The Years in the Roles You've Played : - Minimum 4 years in a customer-facing role in a consulting or account management environment is a primary preference. - Overall 6 years of professional experience in high-growth SaaS and Customer-centric business setups. - Contextual understanding of every recruiting stage is key to drive this role successfully. Past experience in Recruiting would be an added advantage. - Customer success metrics and customer engagement experience of handling more than 10 Clients in parallel. Salary offered: 7-15LPA

Bangalore

Delhi NCR

Recruitment Success Manager 

Recruitment Success Manager  ,Job Description for Recruitment Success Manager  in Vendor in  Bangalore Delhi NCR for (3-6) years of experience. Apply Now!

Job Description for Recruitment Success Manager  in Vendor in  Bangalore Delhi NCR for (3-6) years of experience. Apply Now!