17/11 Saumya Grover
Talent Acquisition Partner - South Asia at Reckitt Benckiser

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Reckitt Benckiser - Manager - External Manufacturing Organization Operations (6-10 yrs)

Gurgaon/Gurugram Job Code: 865029

External Manufacturing Organization(EMO) Operations Manager

Designation: EMO Operations Manager

Location: Gurgaon

Reporting to: EMO Head


The EMO Operations Manager is responsible for end to end operations for an EMO (External Manufacturing Organization) to ensure delivery of Finished Goods on a timely basis and as per the demand numbers. The candidate needs to have knowledge and understanding on the basic Supply Chain Management, Project Management, Cost workings, Quality & Safety standards for Manufacturing.

Scope of the role:

- Within the organization the role holder interacts closely with the Planning Team, R&D, Packaging Development, Procurement, Supply Technical, Supply Excellence and Quality teams.

- S/he works with Planners for the month's demand and with EMOs for the delivery of the same. In addition to this S/he needs to coordinate with Packaging teams for NPD/EPDs/ with Procurement & Finance for costings/ with Quality for smooth roll out of the guidelines as per the SOP's. Also plays a vital role in implementation of artworks revision/minimizing write off/reconciliations of key stocks (Inputs).

- In certain cases s/he needs to work with Legal and Regulatory functions as well. Externally the role holder interacts regularly with the EMOs and their extended teams.

- This role also requires driving projects for setting up of new EMOs or launching new products at EMOs as and when the requirement comes.


Supply Management :

- Ensure compliance to forecasted production at EMO units.

- Ensure that finished goods, RM and PM inventory is maintained with EMOs and set inventory holding norms for each unit by analyzing the time-demand fluctuations.

- Meet timelines for all new products launches and promotions at EMO sites.

- Ensure clear visibility on supplier liabilities and are communicated clearly in the supply and commercial function and timely decisions are made.

- Ensure the incidence of quality problems are minimized at the units

- Execution of Price revisions as and when planned for implementation for EMO sites.

- Manage New product introduction through EMOs.

- Addressing day to day concerns related to Plan/Quality and payments and present to key stakeholders for solution.

- Define SLA (Service level agreement) with each of the EMO for service level compliance

- Identify & timely implementation of cost saving projects at EMOs

- Execute and support on SQRC Compliance guidelines implementations at EMOs.

Systems & Process:

- Comply with laid down systems and processes of RB and EMO function and set up new systems & fine tune existing ones to meet requirements of the business.

- Collaborate as a team player to implement end-to-end solutions across the supply chain of EMO, including interactions with the planning, manufacturing, logistics, R&D and vendors & other external agencies.

- Generation of appropriate MIS and analytics on a regular basis to support performance management systems and to improve them further.

- Responsible for identifying and driving projects on lead time reductions, process improvement and quality compliance.

Key Challenges:

Ensure superior Service Levels basis demand

- Inventory management at EMO for RM/PM/FG to minimize liabilities

- Cross Functional Stakeholder management to ensure compliance as per required standards are met for end to end EMO operations

- Project management to drive and timely execution of projects/launches

Professional Qualification & Experience:

Qualification: MBA (Supply Management), Engineering Degree/ Other equivalent Graduation or Post Graduation Degree

- 6+ years of experience in Procurement/Supply Excellence/Contract Manufacturing function(s) in an FMCG organization

- Project management expertise and experience in area of supplier management

Personal Attributes:

Achievement focused and able to handle pressure situations

- Entrepreneurial skills in terms of innovation, problem solving, stakeholder management

- Ability to influence with positive attitude

- Demonstrates strong team working abilities and commitment

- Commercial awareness - Understands the impact of Supply decisions on business profitability

- Commitment and Strong track record of delivery

- Excellent analytical, communication and presentation skills.

- Ability to challenge status quo.

Women-friendly workplace:

Maternity and Paternity Benefits

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