Role Profile Job Title: Assistant Manager, Customer Service Reports to: National Customer Service Manager Location: Gurgaon Summary: This is highly critical and visible supply chain role that will drive customer service for Traditional Trade Distributors/any other channel on CRS. The person is expected to work closely with Sales team, demand planning, production and dispatch planning teams to achieve targeted customer service levels (OTIF %) on a daily basis. Roles &amp; Responsibilities: - Meet customer service expectations for channel partners on CRS, measured by KPIs like OTIF, Distributor-Out-of-Stocks, Manual orders %, PDP adherence etc. - Partner closely with Central and Regional Sales teams to define stock norms for smooth replenishment - Interface with supply planning team to ensure availability of daily top OTIF loss SKUs and lead the OTIF ( On Time in Full ) improvement project - Collaborate with customers to improve service levels and also resolve day to day supply and operational issues - Maintain monthly SKU Master as per demand views and promo calendar, liaise with demand planning team for the same - Define success criteria and metrics for leading the scaling up of CRS project pilot geography to National level - Manage service level delivery by the business partner as per agreed SLA Key Challenges: - Communicating proactively with all Customers on current and future supply issues including monitoring of customer Service levels. - Developing and maintaining good working relationships with back end Supply team to ensure supply is optimized and any exceptional supply issues are quickly and effectively resolved - Developing and maintaining good working relationships with Sales teams to ensure successful delivery of the objectives of COPC and CRS Professional Qualification/Experience MBA from premier B School with specialization in Supply Chain - 2-3 years of experience, with at least 1-2 years in customer services. - Exposure to SAP will be preferred - Experience with following processes - Central order Processing and Continuous Replenishment of stocks for traditional trade, will be preferred Personal Attributes Strong interpersonal skills, capable of building strong working relationships and influencing internal and external customers. - Excellent Communication skills - Enjoys the challenges and demands of an ever-changing platform. - Results oriented, entrepreneurial and self-motivating - Tenacious and resilient, driven to achieve even when faced with obstacles - Sound commercial understanding of business issues/opportunities - Strong analytical skills with ability to develop strategies, tactics and measurable implementation

Gurgaon/Gurugram

Reckitt Benckiser - Assistant Manager - Customer Service - Supply Chain - IIM/NITIE/FMS/MDI 

Reckitt Benckiser - Assistant Manager - Customer Service - Supply Chain - IIM/NITIE/FMS/MDI  ,Job Description for Reckitt Benckiser - Assistant Manager - Customer Service - Supply Chain - IIM/NITIE/FMS/MDI  in Reckitt Benckiser in  Gurgaon/Gurugram for (2-3) years of experience. Apply Now!

Job Description for Reckitt Benckiser - Assistant Manager - Customer Service - Supply Chain - IIM/NITIE/FMS/MDI  in Reckitt Benckiser in  Gurgaon/Gurugram for (2-3) years of experience. Apply Now!