- Meet customer service expectations for channel partners on CRS, measured by KPIs like OTIF, Distributor-Out-of-Stocks, Manual orders %, PDP adherence etc.
- Partner closely with Central and Regional Sales teams to define stock norms for smooth replenishment
- Interface with supply planning team to ensure availability of daily top OTIF loss SKUs and lead the OTIF ( On Time in Full ) improvement project
- Collaborate with customers to improve service levels and also resolve day to day supply and operational issues
- Maintain monthly SKU Master as per demand views and promo calendar, liaise with demand planning team for the same
- Define success criteria and metrics for leading the scaling up of CRS project pilot geography to National level
- Manage service level delivery by the business partner as per agreed SLA
Key Challenges:
- Communicating proactively with all Customers on current and future supply issues including monitoring of customer Service levels.
- Developing and maintaining good working relationships with back end Supply team to ensure supply is optimized and any exceptional supply issues are quickly and effectively resolved
- Developing and maintaining good working relationships with Sales teams to ensure successful delivery of the objectives of COPC and CRS
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