Receivables Management - Wholesale Lending Platform

JOB DESCRIPTION:

Division / Department: Operations/Wholesale Lending Platform

Location : Mahape Mumbai

JOB PURPOSE:

- To lead and manage the Operations function for Wholesale Lending Platform by designing smart processes, managing quality, productivity, cost, etc - with strong focus on Operation Risk Management & Regulatory compliance.

- Manage & improve processes of Receivables Management - in line with Regulatory & Internal Guidelines - for entire Portfolio pertaining to Wholesale Lending Platform. Ensure flawless & time efficient performance with effective standard operating processes in place.

- Facilitate Senior Management with analytical MIS for strategic planning & decision making.

- Functionally support for further enhancement in Loan Management System (LMS) so as to meet the evolving business requirements.

- Responsible for managing a team of individuals and will play a lead role in providing operational support to the team in problem solving.

Accountabilities Major Activities/Key Performance Indicators:

Structured Loan Product Administration:

- Ensure accurate recording of structured loan transactions in LMS to obviate revenue leakage including time linked commercial T&C.

- Monitor monthly billing, appropriate recording of collection with close monitoring of stress a/cs and timely Client Accounting & Reconciliation.

- Termination, Restructuring & Reschedulement of Agreements in compliance with Regulatory guidelines & Internal Delegation matrix & SOP.

- Ensure suitable TDS tracker is in place & support to resolve deviations in TDS credit vs certificates.

- To ensure timely & completeness of all accounts.

- Accurate & Timely Billing to Clients.

- No significant Revenue Leakage, Audit Observation

- Balance Confirmation -Acknowledgement for 95% Asset Portfolio

- TDS reconciliation & timely reversal, as required.

- Process tracking & improvisation and service excellence - Ensure Standard Operation Processes are periodically reviewed & refined in line with Regulatory Guidelines & Organisations evolving Business needs.

- Functionally support towards Standarisation & Automation of Reports increase effectiveness & productivity.

- Timely provide receivable reports to Treasury for effective fund management

- Identification of Operational Risk items & ensure suitable mitigations are implemented

- Continuous Refinement of systems and processes.

- Implement new processes for productivity enhancement.

Business Interface:

- To act as enablers for the business team by introducing & designing Operation processes as per the evolving Business requirements and Industry practices.

- Effective cross functional coordination with Business, Risk, Accounts, Treasury, IT teams, etc

- Portfolio Analysis & MIS for Business Strategic Decisions

- To regularly interact with Business Team for better client servicing and excellence

- Ensure flawless & time efficient performance.

- Understanding w.r.t. Regulatory Guidelines, Business Requirement and Financial implication

- To interact with Regulatory Team and suggest required changes in Internal Policies & Regulatory Norms in relation to Client Accounting aspects.

- To interact with Accounts for systematic & accurate recording of new transaction type.

- Facilitate finalisation of Accounts and Audit processes - Statutory & Internal.

- Ensure appropriate & acceptable technology / systems for quality business support & improvement in productivity levels

- Timely submission of data / information to Regulators, Auditors, Rating Agencies.

- Timely & Regular sharing of MIS / information with respective divisions

- Last point of Resolution for Internal & External Clients

- To interact with Business Groups for matters pertaining to client accounting and with Borrowers for reconciliations issues.

- To implement culture within the department for being Customer Focus, both Internal & External

- To facilitate & respond to inter-department items - Accounts, Treasury & Asset Management Group

- Timely Response / Service to Clients - including A/c Reconciliation, Billing, etc.

- Uninterrupted business operations

Talent Management:

- Build & lead a capable & motivated team to create a high performance team environment

- Develop team members through structured training & on the job guidance.

- Establish performance expectations & regularly review individual performance

- Prepare team readiness for Internal Job rotations

- Low Attrition Rate

- Enhancement of Team productivity by 10% y-o-y

DIMENSIONS:

Financial Dimensions:

- Process & Facilitate Disbursement of ~ Rs 9,000 cr

- Asset Portfolio under Management ~ Rs. 20,000 cr

Other Dimensions:

- Leading a team of 6 members.

- Customer including Large Corporate & SME

- Coordination with Internal Groups including Business, Accounts, Treasury, Risk and Asset Management

SKILLS AND KNOWLEDGE:

Educational Qualifications and Experience:

- CA or MBA (Finance) with relevant experience in NBFC / Banking Operations

- With total work experience of 04-14 years of relevant experience in NBFC / Bank / FI Operations.

Functional Skills:

- Good Knowledge & experience in NBFC / Bank - with special focus on Client Mid-Office & Operations profile pertaining to Wholesale / Corporate Lending.

- Good Understanding of Project & Corporate Loans - commercial & legal aspects.

- Good understanding of IT Systems & Processes and aptitude for ensuing smooth change management.

- Having understanding about RBIs Regulatory Framework pertaining to NBFCs & Banks.

- Laws and Regulations relating to Loan/Investment Documentation, Security Creation

- Strong business acumen and managerial capability.

- Good communication skills

- Good analytical capabilities