jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
29/11 Debasmita Majumder
HR at Rebel Foods

Views:972 Applications:172 Rec. Actions:Recruiter Actions:0

Rebel Foods - Head - Customer Experience - Offline (8-12 yrs)

Mumbai Job Code: 770517

Head, Customer Experience- Offline, Rebel Foods

- The broad objective is to build a deeper and more personalised relationship with customers to engage with brands

- Should be custodian of All marquee online brand to come alive in customer facing experience

- Being the online only brands, the desired outcome to connect both worlds seamlessly with power of technology

- Scope of this role would will be all customer touchpoints from Corporate Cafeteria / Airport and high street restaurant and any other captive locations

- P&L responsibility to conceptualise/design/execute and run these experience store in coordination with operations team

- Will be the architect of experiential retail strategy of all Rebel Foods Brands

- This is fairly senior role which will have team under him/her to manage this complex task as his hand and will be provided support from cross functional teams

Candidate should possess : 

- Experience in conceptualising a customer facing retail business from end to end not necessarily in food

- Deep understanding of consumer behaviour

- Experience in customer service industry with direct touch point experience

- Should have very strong problem solving, problem structuring skills and quantitative abilities

- Strong communication, analytical, collaboration/ team-player and inter-personal skills

- Heavy stakeholder management experience. This role requires a lot of cross-functional working and engagement with senior leaders

- Minimum 8+ years of relevant experience

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.