RBI Complaint Manager - Banking

Purpose of the Job: Employee will be responsible to solve all the customers complaints received from various channels

Deliverables:

1. Compliance Adherence

2. TAT Adherence

3. Performance Dashboards

4. Service Level Management

5. Control Repeat complaints and contacts

6. Quality of resolution

7. Data Analysis and Publishing performance dashboards

8. Business Reviews

9. Compliance Monitoring

Demonstrate:

1. Problem solving approach

2. Customer centricity

3. Strong Communication Skills

4. Strong Follow-Up

1. Closure of complaints in required TAT.

2. Resoving complaints and preparation of reports.

3. Attending Nodal meetings. Should be open to travelling.

4. Knowledge of applicable circulars pertaining to handling of RBI complaints.

5. knowledge of KYC circulars,

- Candidate must be open to work in extended hours to meet the timelines of regulator.(y/n)

- Willing to travel and sometime he/she will have to travel on weekly off as well.(Y/N)

- Must be well versed with RBI circulars specifically Integrated BO scheme and other relevant circular pertaining to customer service and KYC.(Y/N)

- Must be able to analysis/investigate on fraud/Risk related scenarios.(Y/N)

- Must have good communication and email drafting skill.(Y/N)

- Also candidate shall possess situation handling and conflict management skill.(Y/N)

Would prefer Female candidates for this role.